Welcome to PANGU BAG (hereinafter referred to as "we", "us" or "our"). We are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, disclose, and protect personal information of visitors and customers of our website (www.pangubag. com) and services. By using our website or purchasing our products (bags, clothing, and shoes), you agree to the practices described in this privacy policy.

1、 The information we collect

1.1 Information directly provided by you:

Identity information: Name, email address, phone number, shipping address, billing address.

Account information: username, password, personal profile picture (if provided).

Transaction information: purchase history, order details, payment information (processed through a secure payment processor, we do not store complete credit card numbers).

Communication records: Your communication with our customer service, product reviews, and questionnaire responses.

Preference information: size preference, style preference, wish list.

1.2 Automatically collected information:

Device and usage data: IP address, browser type, operating system, device identifier, access time, activity on the website (such as pages viewed, click history), recommended sources.

Cookies and tracking technology: We use cookies, pixel tags, and similar technologies to collect information to enhance your browsing experience, analyze website traffic, and personalize advertising.

1.3 Information obtained from third parties:

We may obtain limited information from social media platforms (when you log in through your social media account), payment processors, and logistics partners.

2、 How we use your information

We only use your information on a legal basis, mainly for the following purposes:

Fulfill orders: process your purchases, receipts, shipments, and returns.

Customer Service: Responding to your inquiries, providing support, and handling complaints.

Personalized experience: Recommend products, display personalized content, and advertise based on your preferences.

Marketing and Communication: With your consent, we will send you information about new product releases, promotions, exclusive offers, etc. (you can unsubscribe at any time).

Website improvement: Analyze website usage, improve products and services, and optimize website functionality.

Security and Fraud Prevention: Detecting and preventing fraudulent activities, protecting website and user security.

Legal Obligations: Comply with applicable laws, regulations, or legal procedures.

3、 How do we share your information

We will not sell your personal information. We only share information in the following situations:

Service providers: Share with trusted third parties who provide services to us, such as payment processing, logistics delivery, website hosting, data analysis, marketing, and customer service. These service providers can only use your information to provide us with services.

Legal requirement: When we believe that disclosing information is necessary to comply with laws, regulations, enforcement requirements, or to protect our and others' rights, property, and safety.

Business transfer: If it involves mergers, acquisitions, asset sales, or bankruptcy, your information may be part of the transferred assets.

With your consent: Share with other parties with your explicit consent.

4、 Cookies and Tracking Technology

We use cookies and similar technologies to enhance your website experience:

Necessary cookies: necessary for website operation, such as shopping cart functionality and secure area access.

Preference cookies: Remember your settings and preferences, such as language and region.

Analyzing Cookies: Collecting anonymous information about website usage to help us improve our website.

Advertising Cookies: Used to provide ads that are more relevant to you and measure ad effectiveness.

You can control cookie preferences through browser settings, but disabling certain cookies may affect website functionality.

5、 Your privacy rights

Depending on your location, you may have the following rights:

Access and Correction: Request to access or correct the personal information we hold about you.

Delete: Request to delete your personal information (subject to legal limitations).

Restricted processing: Request to restrict the processing of your information.

Data portability: Receive your personal information in a structured format.

Marketing Options: You can opt out of marketing communications at any time by clicking on the 'unsubscribe' link or contacting us.

Cookie preference: Manage cookies through browser settings.

To exercise these rights, please contact us through the contact information provided in Section 9. We will respond to your request within the time required by applicable laws and may request verification of your identity.

6、 Data Security

We take reasonable technical and organizational measures to protect your information from loss, abuse, unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption, regular security assessments, and employee training. However, please note that there is no 100% security method for Internet transmission or electronic storage.

7、 Data retention

We will only retain your personal information for the time necessary to achieve the purposes stated in this policy, or as required by law. For example, we retain order information to meet tax and accounting obligations and handle potential returns. When information is no longer needed, we will securely delete or anonymize it.

8、 Children's Privacy

Our website is not aimed at children under the age of 13 (or the legal age in your jurisdiction). We do not intentionally collect personal information from children. If you are a parent or guardian and believe that your child has provided us with information, please contact us and we will delete this information.

9、 International data transmission

Our business is global, and your information may be transferred and processed outside of your country/region, including in places where data protection laws may differ. In this case, we will take measures to ensure that your information is fully protected, such as through standard contract terms.

10、 Third party links

Our website may contain links to third-party websites. This privacy policy does not apply to these third-party websites. We are not responsible for their privacy practices and recommend that you read their privacy policy before providing any information.

11、 Policy changes

We may update this privacy policy from time to time. The updated policy will be published on this page and the 'last update' date will be updated. Major changes will be notified to you via email or website. Continuing to use our service means that you accept the updated policy.