Welcome to PANGU BAG! Here are common answers to questions about our brand, products, shopping, and after-sales service. If your question cannot be answered here, please feel free to contact us through the contact information at the bottom of the page.

1、 About the brand

Q1: What kind of brand is ANGU BAG? ​

A1: PANGU BAG is a modern lifestyle brand dedicated to providing urban explorers with daily equipment that combines design, practicality, and quality. Our product line covers bags, clothing, and shoes, with the concept of "designing for every departure", integrating minimalist aesthetics with functional details.

Q2: What does the brand name "PANGU" mean? ​

A2: Pangu (Pangu) originates from the creation god who created the world in Eastern mythology. This symbolizes our design philosophy: draw inspiration from classics and nature to create a new style belonging to contemporary people - just like Pangu opening up a Xintiandi in chaos. Each of our products is designed to be a reliable partner for you to explore the world and express yourself.

2、 Product related

Q3: What materials are used in your products? ​

A3: We carefully select high-quality, durable, and environmentally friendly materials:

Bag: mainly made of high-density canvas, top layer cowhide, recycled environmentally friendly nylon, and metal accessories.

Clothing: mainly made of natural fabrics such as cotton, linen, and wool, with some series using technology functional fabrics.

Shoes: Emphasize comfort and use leather, rubber, and breathable lining.

For specific material details of each product, please refer to the product page description.

Q4: What is the size standard for the product? How to choose a size? ​

A4: Our clothing and footwear sizes are based on international standards and provide detailed size guides (which can be found on each product page). We suggest that you refer to the specific product size chart (in centimeters/inches) and choose based on your usual size. If you have any questions, please feel free to consult customer service.

Q5: Is the product in stock? How long does it take to produce the shipment? ​

A5: Most of the products are in stock, please refer to the product page label for inventory status. Some pre-sale or limited edition styles will have clear production cycle instructions (such as "expected to be shipped within 15-20 working days"). Please refer to the delivery policy below for the delivery time.

3、 Ordering and Payment

Q6: How to place an order for purchase? ​

A6：

Browse the website and add your favorite products to your shopping cart.

Enter the shopping cart to confirm the product, size, and quantity.

Enter the settlement page, fill in the delivery address and select the logistics method.

Select a payment method (including credit card, Alipay, WeChat payment, PayPal, etc.) to complete the payment.

After placing the order successfully, you will receive an order confirmation email.

Q7: What payment methods are supported? Is payment secure? ​

A7: We support the following payment methods:

International credit cards (Visa, MasterCard, American Express, etc.)

Alipay, WeChat payment

PayPal

All payments are processed through an encrypted secure payment gateway, and we do not store your complete credit card information to ensure transaction security.

Q8: Can I modify or cancel an order after placing it? ​

A8: Once the order is submitted, the system will process it immediately. If you need to modify or cancel, please contact us immediately via email or customer service. If the order has entered the packaging or shipping process, we will not be able to intercept it. Please refer to the return policy for processing after receiving the goods.

4、 Delivery and Freight

Q9: What is the delivery area and delivery time? ​

A9: We provide global delivery services. Standard delivery time (for reference only, excluding customs processing time):

Within China: 3-7 working days

Major countries in the United States, Canada, and Europe: 7-15 working days

Other regions: 10-20 working days

The specific shipping cost and delivery time will be automatically calculated on the settlement page based on your address. You can also choose to pay for expedited services.

Q10: Do I need to pay customs duties? ​

A10: Customs duties, import taxes, or value-added taxes on international orders shall be borne by the buyer. These fees are not included in our product prices or shipping costs and may be charged to you by customs or logistics companies upon the package's arrival in your country. The specific taxes and fees depend on the customs policies of your country, and it is recommended that you understand them in advance.

Q11: How can I track my order? ​

A11: After the order is shipped, you will receive a shipping notification email containing the logistics tracking number. You can use this tracking number to check the logistics status on our website's "My Orders" page or on the carrier's official website (such as DHL, FedEx, SF International).

5、 Return and after-sales service

Q12: Can I return or exchange the product if I am not satisfied with it? ​

A12: Okay. We offer a 14 day worry free return service (calculated from the date you sign for the product). The product must meet the following conditions:

Keep in a brand new condition without use, washing, or wearing.

Hang tags, labels, and packaging are intact.

All accessories and gifts accompanying the product are complete.

Please refer to our [Return and Refund Policy] for detailed procedures.

Q13: Who is responsible for the return shipping cost? ​

A13：

If the return is caused by product quality issues or our wrong shipment, we will bear the return shipping cost.

If the return is due to personal reasons such as dislike or size mismatch, the return shipping cost will be borne by you. Please contact customer service first to obtain return authorization and address.

Q14: What should I do if there are quality issues with the product? ​

A14: We provide quality assurance for all products. If there are any process or material defects under normal use, please contact our customer service within 30 days after receiving the product and provide photos or videos to explain. After confirmation, we will arrange free repair, replacement, or return for you.

6、 Other

Q15: How can I follow your new products and promotional information? ​

A15: You can stay in touch with us through the following ways:

Subscribe to our email list on the website to receive new product launches, exclusive discounts, and style guides.

Follow our official social media accounts

First time subscribers will receive an exclusive discount code.

Q16: Can we provide enterprise procurement or customized services? ​

A16: Okay. We provide bulk procurement and customization services (such as corporate gifts, brand collaborations, etc.) for enterprises and groups. Please contact our business team via email to discuss your requirements in detail.

Q17: What is your environmental protection philosophy? ​

A17: PANGU BAG is committed to responsible production. We are gradually adopting recycled and organic materials, optimizing packaging (using recyclable materials), and designing durable, timeless products to reduce overconsumption. You can learn more about our sustainable practices on the "About Us" page of our website.